It’s favorable for business to dealing with reiterated clients, but it’s not favorable in all business clients. Some clients have a good chemistry with you but some have critical bonding with you. Confliction between clients and you may be not in the form of argumentation and fight but can be in sense of understanding the theme of project. The situation will become worst when both parties are still creating confliction and complication rather than going to solve the matter with peace of mind. Here is need to understand what’s a matter? , how can it be solved? .
Clarify The Issue:
First of all make proper documentation for all issues raised on the respective date. Record the day and type of issue that you or your clients faced in certain project. Tick mark, the hot confliction issues that are reasoned for fire flames between you and client.
Drill The Source of Issue:
Investigate the whole scenario to find the root of the problem, categorize the issue in two columns separately. One column is for the issues that you have with your clients and a 2nd column is for those issues that your client has with you.
Quote Parties Interests:
Separate your interest and your clients’ interest on the document. Ask your team to find the solution for all these issues for both parties to make them agree on one statement against each issue. For example If you are demanding high price than client expectation, then find the compensative value between your and client demand on which you both can be agree.
Smother The Fire:
Don’t make solution that favors you only , make the agreement statement on with both parties can agreements. Be careful about the each and every point of the issue that cannot set fire again. Here you need to show your wisdom by bring them to the ring of peace.
Host Flag Of Peace:
Don’t get aggressive on the any statement of client, be calm and cool till you can handle it with peace of mind. If client is not knobbing the solution and creating confusion and confliction then you can set the partition state. But don’t get harsh or use abusive language to the client if will show the bad impact in client market.