Business paradigms come and go. In the '80s, total quality management (TQM) was the beloved prototype, preaching customer satisfaction, continuous improvement and employee participation. Yet TQM waned in the '90s, displaced by new paradigms such as re-engineering and six sigma. TQM may no longer be the flavor of the month, but it can still boost your productivity and profits.

Publisher(s):	Edward Lowe Foundation	Keyword(s):	Customers , Improvement , Productivity , Total Quality Management (TQM)
Author(s):	T.J. Becker	Category:	Operations
Content Provider:	Lowe Foundation	Subcategory:	Quality
Copyright Date:	07-01-2001	Save For Later:
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