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Customer Service | Overviews
The Customer Really Matters
Gain a competitive edge by tuning in to customers. Author T.J. Becker offers examples from successful companies like Disney and Alpha Packaging to demonstrate the importance of internal and external customers.
Publisher(s): Edward Lowe Foundation Keyword(s): Customer Relationship Management (CRM) , Customers , Employee Relations , Employees
Author(s): T.J. Becker Category: Customer Service
Content Provider: TEI - Presidents' Forum Subcategory: Overviews
Copyright Date: 11-01-2003 Save For Later:
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