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Customer Service | Customer Feedback
The Blessing of Complaints: How Rantings and Ravings Can Help You Succeed
Treat customer complaints as free market intelligence. Every gripe presents an opportunity to fix problems and build a reputation for good service. This article offers advice on how best to react to negative customer feedback.
Publisher(s): Keyword(s): Customer Service , Customers , Feedback , Improvement
Author(s): Ray Smilor Category: Customer Service
Content Provider: Kauffman Foundation Subcategory: Customer Feedback
Copyright Date: 03-26-2001 Save For Later:
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