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Customer Service | Customer Feedback
Finding the Gold in Complaints from Customers
Companies should avoid handling customer complaints in a defensive manner. Instead, treat unsatisfied clients as an opportunity. Listening well can go a long way toward deepening a customer relationship.
Publisher(s): Upsize Magazine Keyword(s): Customer Relations , Feedback , Grievances
Author(s): Sheryl Erickson Category: Customer Service
Content Provider: Upsize Magazine Subcategory: Customer Feedback
Copyright Date: 03-01-2004 Save For Later:
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